Refund policy
We’re Here to Make It Right
We have a 30-day policy, which means you have 30 days after receiving your item to request an exchange or refund.
To start the process, contact us at hippiegroundhog@gmail.com.
You can always contact us for any questions about exchanges or refunds at hippiegroundhog@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll work quickly to resolve the issue with an exchange or refund.
Exceptions / Non-Returnable Items
Certain items are not eligible for exchange or refund, including:
- Custom products (e.g., special orders or personalized items).
- Perishable goods, hazardous materials, or flammable liquids.
- Sale items or gift cards.
If you have questions about a specific item, feel free to reach out to us.
Exchanges
The fastest way to get the item you want is to request an exchange for the one you have. Once the exchange is approved, we’ll guide you through the process.
Refunds
Approved refunds will be processed on your original payment method within 10 business days.
If more than 15 business days have passed since your refund approval, please contact us at hippiegroundhog@gmail.com.